Phone Support

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VOICEMAIL & CALLING FEATURES: INSTRUCTIONS

For all Voicemail and Calling Feature Help, visit the following website: https://tccpro.com/phone/phone-features/

Contact TCC with specific problem/questions

GENERAL: NO DIAL TONE

If you do not have dial-tone, try these troubleshooting steps:

1. Try a different phone; preferably a corded (not cordless or AC dependent) phone
2. Check for any phone devices left off-hook or otherwise not working
3. Check to see if any other services from TCC are working (Cable tv, Internet)
4. Contact TCC for assistance: (715) 695-2691 or [email protected] (email not answered 24/7)

GENERAL: PHONE ISSUES

1. If cordless, put handset on base, unplug AC (power) cord from wall and plug back in
2. Also if cordless, leave on charging base for at least one hour in case battery is dead
3. Try a different phone; preferably a corded (not cordless or AC dependent) phone in the same outlet
4. Check for any other phone devices left off-hook
5. Plug a phone into the NID on the outside of your home (open the lid, unplug phone wire to house)
6. Try replacing the battery (charge new batteries for at least 12 hours before using)
7. Contact TCC about replacing that phone

GENERAL: Wisconsin “Do Not Call” List

Wisconsin offers a “Do Not Call” list for those wishing to reduce the number of unwanted calls placed to them. To learn more about the Wisconsin Do Not Call list and how to put your phone number on the list, click here: Wisconsin Do Not Call List

Phone FAQs

Unlimited* local and long distance calling is included with TCC phone service. (*Unlimited regular/normal usage) See the front of our phone book for local calling areas. Please contact TCC if you need information about special calling packages or for calling outside the U.S..

Yes, when you switch to TCC phone service, you may be able to bring your current phone number with you. There is a process in place for porting numbers; please contact TCC if you are interested in porting your number.

You can find instructions for setting up and using Voicemail on our Phone Features Page.

If you have our traditional phone service, go to: https://tccmytv.www.tccpro.net/Voicemail/ and log in with your phone number and Voicemail PIN.

If you have our phone service over your Cable/Internet modem, contact TCC to activate the “Self-Care Portal.” Then, go to: https://tcc.myservicemanager.net and register and then log in to your account.

To see which calling features are available from TCC, click view calling features, refer to the green section in the front of the TCC Telephone Directory, or contact TCC with specific questions.